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UCBCares is a dedicated service providing support to patients and healthcare professionals throughout the treatment journey. You can reach the UCBCares team by phone or email any time day or night*.
Medical and Product Info

Medical and Product Information

From the moment you contact UCBCares, a member of our dedicated team will help you with the following:

  • Information on treatment with UCB medicines prescribed for you, and some guidance on where you can access more information about your medication
  • Disease area information related to your condition to help improve knowledge and understanding
  • Record & respond to all reported medicines complaints so that information obtained is assessed with any required action undertaken
  • Discuss and record all reported adverse events and drug side-effects with UCB medicines
  • If you are a HCP you can contact UCBCares for any questions you may have about UCB's products


Contact UK

Contact UK

Available : Monday to Friday 9am - 5pm*

For general enquiries: +44 (0) 1753 534 655

UCBCares UK: +44 (0) 1753 777 100

UCBCares Ireland: +353 1 463 2371

To report an adverse event or product complaint, please contact UCBCares using the contact details above. You may also report adverse events via the Yellow Card Scheme at

United Kingdom

UCB Pharma, 208 Bath Road,


UCB (Pharma) Ireland Limited
United Drug House, Magna Drive,
Magna Business Park,
Citywest Road, Dublin 24,
To contact UCBCares outside of the UK and Ireland, please visit the Contact Numbers by Country page.